Order Requests & Changes

This page provides information about order cancellation, order changes, and common issues related to order confirmation.

1. Cancel Order

You may request to cancel your order within 6 hours of placing it.

To request a cancellation, please contact us via our email at support@alythe.com as soon as possible.

To request a cancellation, please contact us via our email at support@alythe.com.
After 6 hours, orders are processed for fulfillment and can no longer be canceled. Once an order has been shipped, it cannot be canceled under any circumstances.

2. Cancelled Order & Refund

After your cancellation request is successfully approved, you will receive a cancellation confirmation email.
A full refund will be issued to your original payment method.
Refunds are typically processed within 3 – 5 business days, depending on your payment provider.

3. Edit Order

We can assist with updating certain order details within 6 hours of placing your order, before it is processed for fulfillment. This includes:

Recipient name
Shipping address
Email address

If you would like to change items or quantities, please request a cancellation within the 6-hour window and place a new order, as we are unable to modify products or quantities once an order has been processed.